Shipping policy

At Zidaan, we are committed to delivering your order safely and on time across India.

Order Processing

All orders are processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Time

Standard delivery time is 7–9 business days across India.

Delivery timelines may vary slightly due to weather conditions, remote locations, public holidays, or courier delays.

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products or promotional campaigns.

Payment Methods

We offer the following payment options:

Cash on Delivery (COD)

Online Payments (UPI, Credit/Debit Cards, Net Banking, Wallets, etc.)

Order Tracking

Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp (where available), allowing you to track your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the order remains undelivered due to incorrect address details, customer unavailability, or refusal to accept the package, it may be returned to us.

Returns

We offer a 14-day return policy from the date of delivery. Items must be unused, unwashed, and returned in their original condition with all tags and packaging intact. Please refer to our Return & Refund Policy for complete details.

Need Help?

If you have any questions regarding your order or shipping, please contact our customer support team. We're always happy to assist you.

Thank you for shopping with Zidaan!